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Our Ethos

The Hub provides young people with a safe space where they can participate in youth programmes. Safeguarding young people is our highest priority. This makes the Hub different from a standard leisure centre. Our safeguarding responsibilities mean that all users and visitors to the Hub must comply with this Code of Conduct.  

By entering the Hub or participating in any activity you agree to follow this Code of Conduct. Failure to follow these rules may result in removal from the premises. 

Safeguarding young people  

There can be young people within the building at any time. They have the right to be respected and safe from harm. Adults must act as role models, treat young people with respect, use appropriate language and not be alone with a young person (unless unavoidable).  

The use of photographic and recording devices, including mobile telephones, is strictly forbidden at the Hub without prior written permission. This is an essential safeguarding measure.  You must not share any images, names or identifying details of young people online. 

If you witness anti-social behaviour, safeguarding risks or concerns, or verbal/physical abuse you must alert a member of the team immediately.  

Signing In   

It is important you sign-in on arrival and sign-out on exit, using your full name for safety and accountability. This information is used for safeguarding and emergency procedures. We ask for your patience if there is a queue, as this helps us ensure the safety and smooth running of the Hub.  

Access to the spaces in the Hub 

Bookings only provide access to the specific space reserved for your activity. There is no public viewing facility. Do not enter other areas (such as Café Recharge or the chill-out zone), unless your booking explicitly includes them. This is to protect the privacy and safety of our youth members who may be using these spaces. 

Please do not use any equipment unless this has been included in the booking for your activity.  

Please kindly vacate the Hub at the end of the booking slot.  Any set-up / clear-down time must be done in the time slot that has been booked. For example, if a booking has been made 8pm-9pm and nets/goals, etc. are required, this must be set up from 8pm and cleared away before 9pm so that the court is ready for the next booking. 

Toilets & Changing Facilities  

Separate adult and young people toilets are provided to safeguard users. Adult toilets are on the first and second floor labelled “Male Toilets” “Female Toilets” and “Adult Inclusive”.  

Changing facilities are shared and are allocated by age group. Please use the facilities appropriate to you. Parent/guardians with young children should use the adult inclusive toilet. 

Café Recharge 

Café Recharge is open to the public on Tuesday to Friday 8:30am - 1:30pm. 

Please do not access the Café Recharge area outside of these hours (unless this explicitly forms part of the booking for your activity) to ensure the privacy and safety of our youth members using these spaces. 

Behaviour Rules  

The following are strictly prohibited: 

  • Smoking or vaping on or around the Hub 

  • Alcohol or use of illegal (possession or being under the influence) 

  • Animals, except for assistance dogs 

  • Food or drink without prior approval from the Duty Manager  

  • Glass bottles and other glass containers without prior approval from the Duty Manager  

  • Chewing gum or spitting  

  • Anti-social behaviour including, shouting, unnecessary noise, abusive behaviour, discrimination, fighting, bullying, harassment or vandalism) 

  • Music without prior approval from the Duty Manager  

  • Tape, markings or other adhesive on floors/walls (charges may apply for cleaning/damage) 

Hazardous items including gas heaters, smoke or haze machines, helium balloons, naked flames, etc., without prior approval from the Duty Manager. 

Safety 

Please immediately report to a member of Torus Foundation’s staff: 

  • damaged or defective equipment or areas in the Hub so that we can take steps to prevent injury  

  • any incidents that cause damage or have the potential to cause damage/harm to equipment/people to (such as liquid on floor which may cause someone to slip over). 

Please keep access routes clear including during set-up and clear-down.   

Fire Drills/Alarms  

Fire alarms are tested every Tuesday at 11:00am and you will hear an announcement before the test. Please do not evacuate the building during a test.  

If the alarm sounds outside of the test please evacuate immediately via the nearest exit and assemble at the external front flagpole (at the front of the Hub/Upper Warwick Street). Follow instructions from Fire Marshals. 

First Aid 

First aiders are on site at all times. Please contact a member of staff if medical assistance is needed. In an emergency call 999 immediately and notify reception. The Hub address is FireFit Hub, L8 8HD.  

A defibrillator is available at reception.  

Security Breach 

If there is a security breach (such as an intruder) a panic alarm will sound. Please remain in your booking space unless directed otherwise by an identified member of staff. Our team is trained to manage emergencies and have active safety measures in place to reduce security risks. 

CCTV 

CCTV operates at all times for safety and security. CCTV footage is processed and stored in line with our privacy notice on our website at https://firefithub.clubright.co.uk/privacy. 

Lost Property 

Where any property is left at the Hub, Torus Foundation will retain the property for a maximum of seven days. Torus Foundation reserves the right to dispose of the property after this period unless contacted to arrange collection of the property.